Ordering Information
Orders can be placed via our website. This service is open 24 hours a day, 7 days a week. We also accept offline payments by cheque, drawn on a UK bank account. Orders placed offline will not be dispatched until payment has cleared. Once we have received your order, we will email you confirmation that the order has been received. We will also email you when your order has been dispatched.

Payment for all Products must be by cheque or credit card. We accept payment by debit or credit card, using the secure PayPal service. If you wish to pay by cheque, please print your order and send this to Green Mums, Dolphin House, 55 Dunclair Park, Crabtree, Plymouth PL3 6DJ

Please make cheques payable to 'Green Mums' and write the cheque guarantee card number, expiry date and issue number (switch / maestro) on the back.

Postage and Packing
Prices include VAT but exclude delivery costs, which will be added to the total amount. Normal mainland UK delivery charge is £2.95 per order of up to £60 and is FREE FOR ORDERS OVER £60 (UK MAINLAND / ZONE 1 ONLY). For orders from outside the UK, please contact us for a postage price as this will be dependant on weight. Your order will be despatched speedily by Royal Mail, or via our courier service.

**For remote destinations and islands you will incur a surcharge. However, before any product(s) is dispatched you will be contacted to confirm the total postage cost, at which point you will be able to cancel the order if you wish to.

Delivery Schedule
We guarantee to dispatch your order within 2 working days, however please allow 7 working days for your order to arrive. We do try to ensure that we have a good stock of all products but from time to time some goods sell faster than we can anticipate. If the item you order is out of stock you will have the choice to either re-order a different product, wait until new stocks arrive or cancel the order entirely, no questions asked.

It is strongly advised that customers provide a delivery address where someone will be available to collect delivery items from Monday to Friday. If you expect to be out when the delivery is likely to be made, please advise us of a neighbour's address or secure place where your order can be left. We cannot guarantee that the goods will be left in the place you designate.

If you have requested that orders be left in a secure place designated by yourself, Green Mums cannot take responsibility for it if it goes missing. If no one is available to receive the goods and it cannot be left for you at the delivery address then you will be left a card, with details of collection or re-delivery.

Larger orders that have been sent through another carrier will be re-delivered up to 3 times following the first failed delivery attempt. Should you then be unavailable the package will be returned to us and you may be liable to pay the returned postage cost which will be the same as the outgoing charge in-order to receive your goods.

"No Quibble" Guarantee and Return
If you are not happy with your purchase please contact us by email, within 14 days, for a returns authorisation code. We will be happy to make an exchange or a refund providing the items are returned complete, in perfect condition and in their original packaging. We regret we are unable to refund the cost of returning the item to us.

When you return a Product to us we will examine the returned Product and will notify you of your refund via email within a reasonable period of time, certainly within 30 days. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Products returned by you within the seven-day cooling off period will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. If you are requesting an exchange, we will not charge any extra for sending the exchange item to you.

We cannot accept responsibility for parcels lost in transit, so please either insure all returns for the full value of the contents, obtain a 'Proof of Postage Certificate' from your Post Office, or use registered post to ensure safe delivery.

Import Duty
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Packaging materials
Here at Green Mums, we are committed to minimising our impact on the planet and we believe that everything we do should be environmentally friendly. This means that we ensure all the packaging we purchase is from recycled sources, or are biodegradable. If we receive packaging materials, we will always recycle them rather than allowing them to go to landfill, so you may occasionally find that we have done our own bit, and recycled boxes that we have been sent! We ask that you play your part too, so please recycle any boxes, bags and packaging wherever you can