Our Guarantee

If you are not happy with your purchase please contact us by email, within 14 days, for a returns authorisation code. We will be happy to make an exchange or a refund providing the items are returned complete, in perfect condition and in their original packaging. We regret we are unable to refund the cost of returning the item to us.

When you return a Product to us we will examine the returned Product and will notify you of your refund via email within a reasonable period of time, certainly within 30 days. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Products returned by you within the seven-day cooling off period will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. If you are requesting an exchange, we will not charge any extra for sending the exchange item to you.

We cannot accept responsibility for parcels lost in transit, so please either insure all returns for the full value of the contents, obtain a 'Proof of Postage Certificate' from your Post Office, or use registered post to ensure safe delivery.