Help Page

How do I look around your shop?

We have put our products into separate categories to make it easier to find what you are looking for.  Simply click on any of these categories to view our products.  Some categories have sub-categories, again to make finding what you want easier. 

Where is my shopping basket (or shopping cart)?

Good question!  Our shopping basket is not the same as a real one but it does the same job.  When you add items to your shopping basket, we remember which items they are so that when you are ready to pay for your order, we then display all the items you have chosen. 
Like a real shopping basket, you can take items back out again if you have changed your mind or made a mistake. 

How do I put an item in my shopping basket?

Next to every product we have, you will see an 'Add to Basket' button.  If you want a particular item, simply click the 'Add to Basket' button and the item will be automatically put into your shopping basket. 

I've chosen what I want, what next?

On every page in our shop, you will see a 'Checkout' link.  When you are ready to complete your order, click on the 'Checkout' link - this will take you into our Checkout page.
You will be able to see all of the items you have put into your shopping basket, and we will ask you where you want your order to be delivered to.
At any time you can come back out of our Checkout page and go back into our shopping pages, or save your shopping basket so that you can pay for it later.
You will be asked to type in your name and address, and we will also ask you where you heard about us.  If you have a discount code please enter it in the grey box on this page.  There is a box for delivery comments - please enter any instructions here i.e if not at home, leave with neighbour.

How do I pay for my order?

The final part of our Checkout page, after you have typed in your address, is to choose how you would like to pay for your order.

You can choose 'Pay by Paypal' to make a payment online using your credit or debit card.  This is a very safe and popular way to pay online and because the payment is processed by paypal it means that we never need to see your credit card details.  You do not need to set up an account with paypal in order to pay in this way.

Alternatively, you can choose 'to pay by cheque'  If you chose this option, we ask you to print out the copy of your order and send it to us in the post along with your cheque. Please note, if you choose this option we will only dispatch your goods once the payment has cleared.

If you are unsure at any time, please contact us - we are always happy to help! 

Are my credit card details safe?

Yes they are.  We do not share your personal information with anyone else, ever!  Because we use Paypal to process our customers' online payments, we never see your credit card details.

When is my order going to be delivered?

We guarantee to dispatch your order within 2 working days. We will email you every time the status of your order changes.  When you first place an order you will receive two emails, one from our Payment Service Provider confirming your payment and one from us thanking you for your order!

You will then receive further emails from us to tell you when we are processing your order, and finally to tell you that your order has been posted.

At any stage you are welcome to call us and ask for an update on your order