Frequently Asked Questions

How long does delivery take?


We guarantee to dispatch your order within 2 working days, provided it is in stock.  If for some reason your item is not in stock we will contact you as soon as possible to give you the option to wait for your order to arrive or to receive a full refund.  Delivery times will depend on the shipping option chosen.  1st class usually takes 1 - 2 working days and 2nd class or parcel post can take between 2 - 5 days.  Please allow at least 7 working days for your order to arrive before contacting us, it is often just due to hold ups with Royal Mail!

Are my credit card details safe?


Yes.  Our payment service provider, Paypal provide the safest means available today for ordering securely on the Internet.  Click here to read our safety statement. 

I have a different question!


Click here to contact us with your enquiry.